Policies
Plain rules for calls, texts, estimates, and service.
Garage door work is easier when communication, quote boundaries, safety expectations, and privacy are clear before the job starts.
Since 2006·Free estimates·Grand Junction shop
Privacy
Information you send.
When you call, text, email, or send project details, Monument Garage Door may use the information you provide to respond, schedule service, prepare an estimate, and keep job records. Do not send sensitive payment information through email or text.
Communications
Calls and text messages.
By calling or texting (970) 201-5840, you are choosing that communication channel for the conversation. Message and data rates may apply. Use email if you prefer a written project trail.
Estimates
Free estimates and written scope.
Our estimates are free. Final pricing depends on door size, product selection, opener or operator package, removal, access, parts, urgency, lift equipment, jurisdiction, and jobsite conditions.
Safety
Do not force a failing door.
Broken springs, loose cables, doors off track, damaged panels, and malfunctioning safety devices can create injury and property risk. Stop using the door and call if the system is unsafe.
Accessibility
Website accessibility.
The website should remain readable, keyboard reachable, mobile friendly, and usable with assistive technology. If a page or file creates an access barrier, contact Monument by phone or email for help.
Cookies and tracking
Lead and usage measurement.
This site may use analytics or lead-capture tools to understand calls, texts, estimate interest, and page performance. These tools measure activity in aggregate and are not used to expose private customer information.
Warranty and credentials
Confirm written terms.
Use the written quote or owner-provided documents to confirm product warranties, labor warranties, license status, insurance, bonding, certifications, financing, payment terms, and electrical scope before the project starts.
Policy in practice
Use the right channel for the risk.
Safety, privacy, and written-scope rules matter most when the door is stuck, the bay is commercial, or the project is still in construction.
Stop using a failing door and call before a spring, cable, or track issue gets worse.
Written scopeCommercial overhead doorsClarify controls, uptime, access, and after-hours constraints before work starts.
PrivacySend estimate detailsUse the quote path for project details; do not send sensitive payment information by text or email.